BUSINESS ANALYST – Stake Holder Management 

  Stakeholder Management is a Key role for any Business Analysis Person. Stakeholder is a group of persons or an individual, who really got affected a business change or due to a Product. There are mainly two types of stakeholders.

  Who receives the Benefits:

Business Executives

Customers

End Users

Subject Matter Experts

Regulators etc.

  Who delivers the Changes:

       Business Sponsors

       Support Business Units

       Project Managers

       Developers

       Testers

       Trainers etc. 

Stakeholder management Techniques: There are mainly 5 key stakeholder management techniques that can be used to identify the key stakeholders

Contacting Business Sponsors /Project Managers

Organization Charts

 Models (Complex Models)

Document Analysis

Based on Stakeholder Discussions

       Different Types of Matrices used for Stakeholder management are :

        RACI Matrix  (Roles Based Matrixes)

                R – Responsible   =>  Business Analyst

                A – Accountable  =>  Project manager

                C – Consulted      =>  Subject Matter Expert

                 I – Informed        =>  Technical or Test Leads

      Stake Holder Matrix: The matrix that contains Details about all the stakeholders with their Name, Role, Contact, Impact, Influence

     Personas: are fictional characters used to represent the customers created based on the internal assessments for requirement gathering- techniques.

Major Challenges in Stakeholder Management are :

    Conflicting Stakeholder: Need to meet them separately

     Unavailability of Stakeholders: Explain the need for the particular Stakeholder, if the unavailable request for additional POC for the meetings.